Australia - ECH Aged Care

Following tremendous growth, ECH developed a new Facilities Management lifecycle care model, underpinned by specialist or bespoke Facilities Management software. Kelly Mendes, Manager, Administration Support, explains, “from an initial list of 15 contenders, Concept Evolution™ stood out with its ability to support the new FM model and future-proof our business.”

ECH chose Concept Evolution Plus™, which would fulfil all its task management, asset management, document control, and contractor management requirements. It also purchased Concept Reach™ to enable its site managers and clients to manage their own requests. “We added FSI GO™ to the project because it was crucial to make all the benefits of the new system available to our mobile workforce, FSI GO™ has transformed our team into self-sufficient and efficient professionals.”

She says the flexibility delivered by the system is incredible. FSI and its local partner Connexxion both scored highly for their attention to detail and responsiveness throughout the implementation project.

“Then there is live performance management,” she says. “With the click of a button, we get instant graphs and reports showing the status of our tasks, buildings and assets. The ability to plan our asset lifecycle will deliver financial benefits and provide the tools to closely manage all our assets including service history and recurrent problems.”